The Open Home Pro Premium Personalization subscription plan does not include lead access from our website, only from within the Open Home Pro app.
This was a plan designed for people who only wanted the personalization features we offer, at a lower price, without the online lead access and management.
Your leads are *always* available from Open Home Pro on your tablet, for all plans.
You can see how to do that here: How do I export my leads?
Or, you can review which features come with each plan on this page: What are the differences between regular Open Home Pro® and Open Home Pro® Premium?
If you want to change your plan, or discontinue it - please let us know by contacting our support team, using the form below. And remember, all of your leads are always available in the app on your iPad, of course (for all of our plans.)
Note: The Open Home Pro Premium Personalization plan was discontinued on May 5, 2016. Users with a current Personalization subscription may continue on the plan.